We want you to be totally satisfied with every purchase you make from cobra-shop.co.uk. It is our aim to offer you value and quality at a right price.
If you decide within 14 days that you would like to return an item purchased from cobra-shop.cu.uk, please contact us first to let us know you would like to return the item.
Some products are excluded from our 14-day money back guarantee, please see details below.
Special order items: if a product isn't or wasn't listed at the cobra-shop.co.uk, it would classify as a "special order item". We reserve the right to not accept returns for any special order item bought from cobra-shop.co.uk. If you would like to return a special order item please contact us first.
All Returned orders must be in New condition with the original packaging / box & you should exercise reasonable care with the order whilst its in your possession, they must be returned to us within a reasonable time (which we define as 14 days) from your notification of return, as we only have 45 days from transaction date to cancel the sale via eBay & issue a refund via PayPal.
Full Refunds will only be given when the above conditions have been meet or when an exchange is not-applicable or not possible, such as one-off clearance items. Delivery cost and 3% surcharge will not be refunded.
For DOA (Dead on Arrival) / Damaged in Transit orders, an exchange will be issued for the same item, if this is not possible a full refund will be issued.
Unit Faults: must be returned in as new conditions with all accessories, packing and access codes.
Accessories Faults: you must only return the faulty accessories and NOT the whole unit.
Missing parts: If there are missing parts from the purchase the customer should contact the us direct using the standard customer service/returns number. We would be able to confirm exactly which part is missing and get a new part sent direct to the customer.
Items with N.F.F. (no fault found) will incur a 3% surcharge and delivery charge.